Question 1

How do I make a booking?

Accepted Answer

Select your preferred experience, choose the date and number of guests, and proceed to secure checkout. Once your payment is completed, your booking will be confirmed instantly.

Question 2

Can I modify my booking after confirmation?

Accepted Answer

Bookings cannot be modified once confirmed. We recommend reviewing all details carefully before completing your purchase.

Question 3

How will I receive my tickets?

Accepted Answer

Your tickets will be sent to your registered email address immediately after booking. You can present the digital ticket on your mobile device at the venue.

Question 4

What should I do if I haven't received my confirmation email?

Accepted Answer

Please check your spam or junk folder first. If you still cannot find it, contact our support team and we will resend your confirmation promptly.

Question 5

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards for secure and convenient transactions.

Question 6

Is my payment information secure?

Accepted Answer

Yes, all payments are processed through secure and encrypted systems to ensure your information is fully protected.

Question 7

Will I be charged in AED?

Accepted Answer

All transactions are processed in AED. If you are using an international card, your bank may apply currency conversion based on their rates.

Question 8

Do you offer any discounts for group bookings?

Accepted Answer

Special pricing may be available for group bookings depending on the experience. Please contact our support team for more details.

Question 9

What is your cancellation policy?

Accepted Answer

Dahr Tours acts as a booking platform, and cancellation policies are defined by the experience provider. We recommend checking the official website of the attraction or contacting our support team before booking.

Question 10

How long does a refund take?

Accepted Answer

If a refund is approved based on the provider’s policy, it is typically processed within a few business days. The exact timeline may vary depending on your payment provider.

Question 11

What happens if an experience is cancelled by the operator?

Accepted Answer

If an experience is cancelled by the provider, you will be offered an alternative date or a full refund based on availability and provider terms.

Question 12

What should I bring to the experience?

Accepted Answer

Please carry a valid ID and your booking confirmation. Additional requirements may vary depending on the experience.

Question 13

What happens if I'm late?

Accepted Answer

Late arrivals may not be accommodated. We recommend arriving on time to ensure you do not miss your experience.

Question 14

Is travel insurance included?

Accepted Answer

Travel insurance is not included unless specifically mentioned. We recommend arranging your own insurance if required.

How can we help you?

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